Information Technology Support Specialist

Technical Certificate

Information Technology Support Specialist

Hardware and software configuration, technical support and network fundamentals

The Information Technology Support Specialist Technical Certificate (T.C.) will prepare students to work in customer support operations, which are an important part of computer operations in almost every company and organization today. IT support specialists provide technical support and business tool usage advice and guidance to other employees, vendors and business customers for computers, computer systems, software systems and peripheral equipment. These individuals troubleshoot and solve routine technical service and equipment problems by analyzing, identifying and diagnosing errors using established process and procedures and document these events using database systems and track resolution of problems.

Program Code: 6280

18 Credits

 Online Program

 Accelerated Program.
8 months to complete.

School of Technology and Industry
Financial Aid Eligibility

Financial aid is not available.

Phone

(904) 646-2300

Catalog

View current catalog year program information.

Alternative ways to earn credit

You may be eligible to receive credit toward this degree through Prior Learning Assessment. Examples include industry certifications, certain PSAV programs, credit by examination, or creating a portfolio of learning experiences. For more information, contact an academic advisor or learn more about Accelerated College.

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Degree Options

This certificate articulates directly into the A.S. in Computer Information Technology degree. Students may pursue one or more certificates to develop or upgrade their skills in a particular field, or pursue the A.S. degree and earn technical certificates while completing the requirements for the degree. Contact an advisor or counselor to determine the career education path that is best for you.

Career Opportunities

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems (Bureau of Labor Statistics). 
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