A new technology Help Desk ticket request system was recently implemented and is being used for all future requests you have for website page updates, additions and changes. This is the same system you currently use for any of your other technology requests. We hope that consolidating our ticket systems for all requests helps simplify the process for you.
You can access Service now at help.fscj.edu and log in with your FSCJ username and password. You can then click on the Submit a Request button, then click Requestable Services and scroll down to Web Team Request link. From here you will be able to select the type of request you are submitting from the provided list.
For website requests there will be a general request ticket and a ticket for event entry on the Collegewide calendar. Based on the type of ticket, your request will be forwarded to the appropriate team for completion. For large project/program requests, you will be directed to contact your department or program marketing communications manager.
If you should have any questions on this new process, please contact firstname.lastname@example.org.
This form is not to be used for submitting problems related to online application, myFSCJ, your student login, financial aid, email or Blackboard. This information only goes to Marketing & Communications which is unable to assist with these issues.