Florida Community College at Jacksonville logo
skip to main content skip to main content nav

logo image - return to home page

  College Credit
  Workforce Credit  Certificate Courses
  Adult Education and
 ESL Courses
  Courses Contents
  Catalog Contents
Florida Community College 2007-08 Catalog


College Credit Courses

OST 1384 Introduction to Customer Service — 3 Credit Hours

This course is an introduction to the basics of customer service. Emphasis is on enhancing customer relation skills, building rapport with customers and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to efficiently handle difficult situations. Three contact hours. A.S., A.A.S.

© Florida Community College at Jacksonville