Florida Community College at Jacksonville wave logo

Workforce Certificate

Customer Assistance Technology (5619)

Customer service is a growing field with high income potential for those who learn to deliver superior service. Employers will be impressed with your attainment of this workforce certificate, which focuses on a variety of vital skills: interpersonal communications, conflict resolution, leadership, decision-making, problem-solving, and supervision. The program includes diversity awareness, telephone techniques, and technical applications used in the customer care environment.

The Test of Adult Basic Education (TABE) is a major criterion in a student’s completion of the program. Students who fail to meet the State of Florida’s designated exit score will be required to complete the Vocational Preparatory Instruction (VPI). In order to complete the program successfully, students must achieve or surpass the designated exit score(s). See Standards of Academic Progress.

Students enrolled in this program may be required to enroll in basic skills training. This will be determined by their scores on the Test of Adult Basic Education (TABE). Students should be advised by the instructor or the program manager before enrolling in courses.

Estimated tuition is $873 (for Florida residents, as of 7/06). Estimated cost for books and materials is $250.


Professional Courses
Contact Hours
Workforce Credits
*VPI 0100 Basic Reading Skills
*VPI 0200 Basic Mathematical Skills
*VPI 0300 Basic Language Skills
OTA 0900 Business Systems and
MKA 0043 Customer Assistance I
MKA 0047 Customer Assistance II
  Total Contact Hours:

*Students who have satisfactory test scores are not required to take these courses.


© Florida Community College at Jacksonville