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Associate in Science/Associate in Applied Science

Computer Information Administrator (Help Desk and Technical Support) (2268)

Anyone who ever crashed a hard drive, forgot a password or had a computer glitch knows the value of the help desk and technical support. They are the experts who talk us through the problem.

The Computer Information Technology (Help Desk and Technical Support) program gives you extensive training and experience in computer hardware, software, technical support, problem solving at the highest levels of customer service and support. You will learn to troubleshoot and restore routine technical service and equipment troubles by analyzing, identifying and diagnosing errors, using established processes and procedures. You will also learn how to document events using database systems and track resolution of problems.

Two technical certificates are included as options within this degree program, Information Technology Support Specialist and Information Technology Analysis. Students may choose to pursue this A.S. or A.A.S. degree and earn technical certificates while completing the requirements for the degree, or pursue one or more certificate programs to develop or upgrade their skills in a particular field. Contact an advisor or counselor to determine the career education path that is best for you.

A 180-hour internship experience is provided as part of this program.

Career Opportunities, Rapid Placement
Help desk and technical support are among the fastest growing computer occupations. Our partnerships with Cisco Systems, Dell, IBM, Microsoft, Oracle and Sun Microsystems provide career connections. An FCCJ intranet site posts jobs targeting our students. Our graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield, the City of Jacksonville, Medtronic, Mayo Clinic and other regional employers including the government and military.

Annual Salaries
Starting salaries for Jacksonville average $32,000 - $35,000; the Florida average is $34,420; and the national average is $42,329.

Certification and Licensing
Completion of this program prepares students for the Helpdesk Institute (HDI) certification.

Estimated tuition for Florida residents is $4,183 (as of 07/06). Estimated cost for textbooks, fees and materials is $1,600.

Computer Information Administrator (Help Desk and Technical Support) (2268)

General Education Courses
ENC 1101 English Composition I 3
  *Mathematics 3
  *Humanities 3
INP 1390 Human Relations in Business and
  *Communication — Category B 3
  Credit Hours 15

Professional Courses
CGS 1060 Introductory Computer Concepts 3
CDA 1302 Hardware Configuration 3
CDA 1403 Software Confirguration 3
OST 1384 Introduction to Customer Service 3
GEB 1011 Introduction to Business 3
CGS 1570 Microcomputer Applications 3
  or CGS 1100 Microcomputer Applications for
  Business and Economics (4)
CIS 2401 Help Desk Support Operations 3
OST 1581 Professional Development in the
Work Environment
CIS 1943 Internship 3
  Credit Hours 27

Professional Electives Group I
CDA 2500 Introduction to Data Communications 3
COP 2612 Microcomputer Operating Systems
COP 2344 Introduction to Unix/Linix 4
COP 2341 Linux Workstation Administration 3
CGS 2263 Computer Network Concepts and
  or CDA 2502 Computer Networks  
  Credit Hours 9

Professional Electives Group II
OST 2771 Word Processing I 3
CGS 1580 Introduction to Desktop Publishing 3
CGS 2512 Spreadsheet Concepts and Practices 3
CGS 2542 Database Concepts for Microcomputers 3
CGS 2525 Introduction to Multimedia 3
CGS 2820 Web Site Design and Development 4
COP 1000 Introduction to Programming and
Algorithm Design
CIS 2321 Information Systems 3
CGS 2555 Introduction to the Internet 4
  or COP 2822 HTML Programming  
  Credit Hours 12

Total Program Credits: 63

*Refer to A.S./A.A.S. degree General Education Requirements.

You have two options in this program: the associate in science (A.S.) degree, which can prepare you for employment or transfer to a state university, and the associate in applied science (A.A.S.) degree, which is intended primarily for students who want immediate employment after graduation. If you choose the A.S. degree you must take MAC 1105, MGF 1106 or a higher level mathematics course. If you choose the A.A.S. degree must take MAT 1033 or a higher level mathematics course. Please see an advisor to determine the optioin that is best for you.


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