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  Florida Community College programs of study
  Workforce Certificate
  Customer Assistance Technology (5619)
  Customer service is a growing field with high income potential for those who learn to deliver superior service. Employers will be impressed with your attainment of this workforce certificate, which focuses on a variety of vital skills: interpersonal communications, conflict resolution, leadership, decision-making, problem-solving, and supervision. The program includes diversity awareness, telephone techniques, and technical applications used in the customer care environment.
  Expected Job Growth: Increasing
  Starting or Average Salary: Starting: $20,000
  Requirements and Curriculum:
Students in this program should be advised by the instructor or the program manager before enrolling in courses. For information call 904.633.8380.
  General Education Courses
  Total General Education Credits:
  Professional Courses
  *VPI 0100 Basic Reading Skills
  *VPI 0200 Basic Mathematical Skills
  *VPI 0300 Basic Language Skills
  OTA 0900 Business Systems and Technology (150/5)
  MKA 0043 Customer Assistance I (150/5)
  MKA 0047 Customer Assistance II (150/5)
  Total Professional Course Credits:
  Professional Electives:
  Total Professional Elective Credits:
  Total Program Credits: 450 Contact Hours
15 Workforce Credits
  *Students who have satisfactory test scores are not required to take these courses.
  Total Tuition and Fees: Total Estimated Tuition*: $810. Estimated Books, Materials and Fees: $250. (*for Florida residents as of 7/04)

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