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  Florida Community College programs of study
  Associate in Science/Associate in Applied Science
  Computer Information Technology (Help Desk/Technical Support) (2268)
  Help Desk and technical support operations are an important part of computer operations in almost every company and organization today. The rapid growth of computer technology has created a need for help desk and technical support personnel. Help desk and technical support specialists provide technical support and business tool usage advice and guidance to other employees, vendors and business customers for computers, computer systems, software systems and peripheral equipment usage. These individuals troubleshoot and restore routine technical service and equipment troubles by analyzing, identifying and diagnosing errors, using established processes and procedures. They document events using database systems and they track resolution of problems.
  The Computer Information Technology (Help Desk and Technical Support) degree program gives you extensive training and experience in computer hardware, software, technical support, problem solving, and customer service. You can increase your skill level and future on-the-job confidence through an internship. Your associate's degree and work experience will be a powerful combination in a job search. A variety of electives is designed to meet individual interests and career goals.
  Technical certificates are included as options within this degree program. Students may choose to pursue an A.S. or A.A.S. degree and earn technical certificates while completing the requirements for the degree, or pursue one or more certificate programs to develop or upgrade their skills in a particular field. Contact an advisor or counselor to determine the career education path that is best for you.
  Certification and Licensing:
Completion of this program prepares students for the Helpdesk Institute (HDI) certification.
  General Education Courses
  ENC 1101 English Composition I (3)
  *Mathematics (3)
  *Humanities (3)
  SOP 1002 Human Relations (3)
  *Communication - Category B (3)
  Total General Education Credits: 15
  Professional Courses
  CGS 1060 Introductory Computer Concepts (3)
  CDA 1302 Hardware Configuration (3)
  CDA 1403 Software Configuration (3)
  OST 1384 Introduction to Customer Service (3)
  GEB 1011 Introduction to Business (3)
  CGS 1570 Microcomputer Applications (3)
    OR CGS 1100 Microcomputer Applications for Business and Economics (4)
  CIS 2401 Help Desk Support Options (3)
  OST 1581 Professional Development in the Work Environment (3)
  CIS 1943 Internship (3)
  Total Professional Course Credits: 27
  Professional Electives:
  Group One (minimum 9 credit hours)
  CDA 2500 Introduction to Data Communications (3)
  COP 2612 Microcomputer Operating Systems Concepts (3)
  COP 2344 Introduction to Unix/Linux (4)
  COP 2341 Linux Workstation Administration (3)
  CGS 2263 Computer Network Concepts and Operations (3)
     OR CDA 2502 Computer Networks (3)
  Group 2 (minimum 12 credit hours)
  OST 2771 Word Processing I (3)
  CGS 1580 Introduction to Desktop Publishing (3)
  CGS 2512 Spreadsheet Concepts and Practices (3)
  CGS 2542 Database Concepts for Microcomputers (3)
  CGS 2525 Introduction to Multimedia (3)
  CGS 2820 Web Site Design and Development (4)
  COP 1000 Introduction to Programming and Algorithm Design (3)
  CIS 2321 Information Systems (3)
  CGS 2555 Introduction to the Internet (4)
    OR COP 2822 HTML Programming (4)
  Total Professional Elective Credits:21
  Total Program Credits: 63
  *Refer to General Education Requirements
  *Refer to A.S. degree General Education Requirements.
  NOTE: You have two options in this program: the associate in science (A.S.) degree, which can prepare you for employment or transfer to a state university, and the associate in applied science (A.A.S.) degree, which is intended primarily for students who want immediate employment after graduation. If you choose the A.S. degree you must take MAC 1105, MGF 1106 or a higher level mathematics. The A.A.S. degree requires MAT 1033 or higher. Please see an advisor to determine the option that is best for you.
  Total Tuition and Fees: Total Estimated Tuition*: $3,800. Estimated Books, Materials and Fees: $1,600. (*for Florida residents as of 7/04)

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