Management and Secretarial
Customer Assistance (5619)
Vocational Certificate Program
The program prepares students
for employment in customer care service positions. The content includes
the development of interpersonal, communications, conflict resolution,
leadership, decision-making, problem-solving, supervisory, and employability
skills; diversity awareness; telephone techniques; and technical applications
in the customer care environment.
*Students who have satisfactory
test scores are not required to take these courses.