Certificate Course Description: MKA 0040

MKA 0040 Customer Assistance I
This course is designed to build upon the experiences and content of the business technology education core (Business Systems I and II) so that a fundamental core of knowledge, skills, and attitudes required for today's business environment is established. Emphasis is placed on developing proficiency with computer skills, telephone skills, interpersonal skills, communication skills, conflict resolution, problem-solving, stress management, and employability skills as tools for obtaining customer care positions.