SCPRO – Customer Service Operation

Students will learn that creating value for customers and satisfying customers must be at the center of all decision making. Students will learn how companies focus on meeting customers' needs through disciplined customer service and by positioning themselves to outperform their competitors. Students will define good customer service. They will learn how customer service functions impact business in the supply chain industry and how good customer service can lead to customer satisfaction.

Please Note: This class may be cancelled if minimum enrollment number is not met.