Customer support operations, computer programming and software and hardware configuration

The Information Technology Analysis Technical Certificate (T.C.) provides students a strong foundation for pursuing careers in providing customer support for technology-based solutions. The information technology analysis professional is usually referred to as a business, system or software analyst and is responsible for supporting existing systems and analyzing, making recommendations and implementing technology-based information solutions. Specific responsibilities often include offering their knowledge of development methodologies, project planning, analysis and management of new or upgraded information technology projects, including definition and evaluation of alternatives. This position requires a strong client focus, a process orientation and knowledge of IT support concepts.