Insurance Customer Service Representative

Workforce Certificate

Insurance customer Service Representative

Insurance and financial services

This state-approved 40-hour Registered Customer Service Representative Workforce Certificate (W.C.) designation could give you an advantage with insurance and financial services company hiring managers. Customer services representative insurance topics include automobile, property, worker’s compensation, health and liability. Earn the Registered Customer Service Representative designation by completing this course with an entirely online customer service course option. Successful completion of the course and end of course exam, provides students with customer service skills, and allows licensure without a state exam.  

Common uses of Registered Customer Service Representative license include customer service jobs as a salaried employee of a general lines (property and casualty) agent or agency that may transact automobile, water craft, home, motorcycle and pet insurance under the supervision of a licensed and appointed general lines agent.

For additional information regarding prerequisites and steps to obtain the license, click here.

Program Code: 5727

40 Clock/Contact hours

 Online Program

School of Business, Professional Studies and Public Safety
Financial Aid Eligibility

Financial aid is not available.



(904) 317-3883


View current catalog year program information.

Program Fact Sheet
Alternative ways to earn credit

You may be eligible to receive credit toward this degree through Prior Learning Assessment. Examples include industry certifications, certain PSAV programs, credit by examination, or creating a portfolio of learning experiences. For more information, contact an academic advisor or learn more about Accelerated College.

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Certification and Licensing

Successfully completing this course licenses you for the 4-40 Customer Service Representative (CSR) insurance license. Please note that the State of Florida requires fingerprinting and a background check, which could prevent you from obtaining licensure. View the following Information for Applicants with a Criminal History.

Career Opportunities

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services (Bureau of Labor Statistics). 

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