Student Financial Services

FSCJ Refund Card Frequently Asked Questions (FAQ)

How are refunds and financial aid disbursements from Florida State College at Jacksonville delivered to students?

Each registered student will receive an FSCJ Refund Card. Your card will arrive in the mail at your primary address on file with the College. To receive a refund or financial aid disbursement, you must activate your FSCJ Refund Card. During card activation, you will choose how to receive your money. If you want faster access to your funds, simply choose to have your funds deposited directly into your OneAccount through Higher One. Activate your card and make your selection online at FSCJRefundCard.com.

What a difference a day makes ... when it comes to your refund or financial aid.
Why wait to have your refund deposited through ACH transfer?

Easy Refund deposits your funds the same day the College releases it.

Get your money NOW by choosing Easy Refund with your FSCJ Refund Card … because a lot can happen in a day.

Refund Timeline

This chart compares how long it will take for a student to receive funds depending on which of the two direct deposit options the student chooses. Option 1 is to have the direct deposit sent to a Higher One account set up through the FSCJ Refund Card. Option 2 is if the student chooses to have their funds sent to an existing bank account. With option 1, the student will have access to their refund or financial aid disbursement the same day the school sends the funds. In option 2, Higher One must send the funds to the student's banking institution and the student's bank must make the funds available. This process could take two-three days.

Can I have my FSCJ refund deposited to another bank account?

Yes, but note, if you choose to have your funds deposited to the bank of your choice, this transfer is subject to ACH Transfer timeframes and may take 2-3 business days. To have your funds deposited to your bank, you must first activate your FSCJ Refund Card. Select ACH Transfer to other bank for your refund preference and simply complete, print, and send (fax or mail) the required form to the designated address.

Can I select a paper check instead?

Florida State College at Jacksonville has elected to disburse payments to students electronically. Paper checks will no longer be an option for receiving a refund, financial aid disbursement or other student payment from the College.

What exactly is the OneAccount?

The OneAccount is a fully functioning FDIC Insured checking account with no minimum balance, no monthly fees and free Internet banking. Selecting the OneAccount allows you to access your refunds and financial aid disbursements quicker and easier than ever before. You can use your FSCJ Refund Card to make purchases anywhere Debit MasterCard is accepted! The FSCJ Refund Card is a debit card, not a credit card.

Where can I find a OneAccount ATM?

There are six OneAccount ATMs on Florida State College at Jacksonville campuses and centers. For more information about the FSCJ Refund Card and for the location of the closest OneAccount ATM, visit ATM locations.

I don’t think I will ever get an FSCJ refund. Why is it important to select a refund preference?

All Florida State College at Jacksonville students must select a refund preference to receive payments from the College. This includes refunds, reimbursements, financial aid disbursements, or any other type of student payment. Student workers must also complete a Payroll Direct Deposit Form. Even if you do not expect to receive money from the College, keep your FSCJ Refund Card and make a refund selection. After all, it may be necessary to drop a class, a class may be cancelled or you may simply receive a scholarship you were not anticipating.

What if I’ve already provided the College my direct deposit information?

You must activate your refund preference when you receive your card even if you are already setup for direct deposit. It only takes a minute to activate. Avoid delays in getting your refund or financial aid disbursement.

How will I know when my refund or financial aid has been deposited to my Florida State College at Jacksonville OneAccount?

There are multiple ways to know when your funds have been deposited to your OneAccount. You will receive an e-mail when your refund has been deposited to your OneAccount. You can choose to receive a text message to your cell phone, or you can access the details of your OneAccount by viewing your statement online.

Is the FSCJ Refund Card my student ID?

No, in addition to the FSCJ Refund Card which will help you manage your student finances, you will need the Florida State College at Jacksonville Essential Card. The Essential Card IS your new student ID card and is separate from your financial card, the FSCJ Refund Card.

How much does an FSCJ Refund Card cost, and what happens if I lose my card?

There isn't a charge for the first FSCJRefund Card.

The College currently does not charge to replace the FSCJ Refund Card. If your card is lost, misplaced or you've never received the card and you've never specified a refund preference, the campus/center business office will verify your address and request a new card. Once received you will need to choose a refund preference, either direct deposit to your existing bank account or opening a Higher One bank account.

Once you have chosen a refund preference, either depositing to an existing bank account or opening a Higher One account, you should review the fee structure for your personal bank account to determine if a fee is assessed to replace a debit card. For more information, you can review Higher One's current fee structure.

For additional assistance and information, visit EasyHelp℠ (Higher One Support).