IT Desktop Support Career Certification Track

Continuing Education


Take your first step into a career in information technology. FSCJ’s IT Desk Top Support Career Certification Track provides students with the basic training and certification preparation to begin a career in IT. These courses prepare students with the knowledge and skills to sit for the CompTIA A+ Certification Exams and the ITIL Foundations 4 certification exam. When combined (and certifications obtained), students have a foundation to begin working in Jacksonville’s robust IT industry. Further, with the ability to add additional certifications later (with experience), students can advance their career upward. The IT Desk Top Support Career Certification Track includes the course curriculum (computer based) and exam certification vouchers. This is a great opportunity to transform your career in information technology.

CompTIA A+ Certification Preparation with Voucher:  $2,499 

Students will be trained in the technical knowledge needed to take and pass the CompTIA A+ Exams 200-1001 and 220-1002. This course includes basic troubleshooting as well as hands on and simulation laboratory training, and students will learn to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventative maintenance on personal computers and digital devices. Upon completion of this course, students will be eligible to register for and take the CompTIA A+ Certification Exams. Course curriculum and CompTIA A+ exam Vouchers included in course cost.

Service Support Management with ITIL Foundations 4 Certification Voucher:  $1,649 

The Service Support Management course provides a view of IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products. The certification can help those who require a basic understanding of the IT service management framework, of how it can be used to enhance IT service management, and for IT professionals or others working within an organization that has adopted ITIL. Students will study the guiding four dimensions of Service Management, and the Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value. Students will be able to sit for the ITIL Foundations 4 Certification after completing this course. Certification voucher is included with course cost.


Class #





 A +

CCE 0524







CCE 0155




Program Information

Program Code: DSCCT

Hours: 108 (54 for each certification)

Cost: $4,148

Contact Information
Phone: (904) 357-8910